Refund policy

Tablelands to Tabletop – Return & Refund Policy

At Tablelands to Tabletop, we take great pride in providing fresh, high-quality produce and packaged goods. If something isn't quite right with your order, we’re here to help.

Returns & Refunds

We have a 7-day return policy, meaning you have up to 7 days after receiving your order to request a return.

To be eligible for a return, the item must:

Be in its original condition (for packaged goods: unopened, with tags, and in original packaging).
Be accompanied by a receipt or proof of purchase.

Unfortunately, fresh fruit & vegetables cannot be returned. However, if your produce arrives damaged in transport or is not up to standard, we will offer a refund or replacement.

To start a return, please email us at tablelandstotabletop@gmail.com with:

A clear, dated photo of the issue.
Your order details.

Alternatively, you can call us at 0419 719 487 during office hours: Monday to Friday, 9:00 AM – 5:00 PM.

Damages & Issues

Please inspect your order upon delivery and contact us immediately if:

Your produce is damaged or spoiled.
You receive the wrong items.

We will evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Perishable goods (fresh fruit & vegetables) are non-returnable, but we will refund or replace damaged or poor-quality produce.
Sale items and gift cards are final sale and cannot be refunded.
Custom or personalized orders cannot be returned.

Exchanges

If you need a different item, the best way is to request a return for your original purchase, and once accepted, place a new order.

Refund Process

Once we receive and inspect your return request, we will notify you if your refund is approved. If approved:

Refunds will be processed back to your original payment method.
Please allow time for your bank or credit card provider to process the refund.

We value your support and appreciate your understanding. If you have any concerns, don’t hesitate to reach out!